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Objectives:


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Lack of accountability and oversight resulting in:

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Assembly line approach vs. quality and service

Creation of Resource/Appeal Management Centers

Inadequate training of employees/supervisors leads to:

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No acknowledgement of the VBA initiatives
that should have balance the increase in claims

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Problems with the VBA

  1. Lack of accountability
  2. Production quotas trump quality and service
  3. The VBA cannot manage the three-headed monster
  4. The VBA continues to use an assembly line approach
  5. The lack of quality training for VBA managers and employees
  6. After 7 years of the CPI, Regional Offices still have autonomy
  7. Failure is still rewarded
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The Task Force identified it as a major problem

The GAO confirmed it

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The 2 previous VBA Under Secs for Benefits acknowledged it

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The 2 previous VBA Under Secs for Benefits
acknowledged it (cont)

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#2 - Production quotas trump quality and service

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#2 - Production quotas trump quality and service (cont)

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#3 - The VBA cannot manage the three-headed monster

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#4 - The VBA continues to use an assembly line approach

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#4 - The VBA continues to use an assembly line approach
(cont)

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#5 - The lack of quality training for VBA managers and employees

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#5 - The lack of quality training for VBA managers and employees
(cont)

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#6 - After 7 years of the CPI, Regional Offices still have autonomy

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#7 - Failure is still rewarded

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Information rally
Where: 6437 Garners Ferry Rd., Columbia, SC 29209
When: June 16, 2012
Time: 9 AM
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Information Rally There will be an information rally on June 16, 2012 at 9 AM at 6437 Garners Ferry Rd. Columbia, SC 29209.

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